How we listen and ask questions affects the quality of both the information that we get and the relationships that we have with others.
- How often do people in our organisation feel that they are ‘not heard’?
- How often do we not get the information we need or have to go back repeatedly to get further information?
- Could it be that we don’t really listen or ask the right questions?
- Business efficiency improves when people really listen and ask the right questions. Imagine no more jobs badly done due to a breakdown in communications!
Course Aims
- To understand how to listen
- To think, plan and ask the right questions
Content
You will learn:
- What stops us listening
- The attitudes, behaviours and skills we need to listen
- Different types of listening for different purposes
- How to ask the right question
- How to show you’ve really listened
- Body language - how it helps or hinders
- How to ensure your feedback is accepted by others
- How to balance positive and negative feedback
Course Structure
This workshop that allows you to stop, plan and think about how effective we are at really listening.
This session is for all busy people who want to take a break and evaluate how well they get and give information, how well they build relationships and what they could do to improve.
