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Customer Care
Customers are vitally important to any business. Providing excellent customer 
service to existing customers will ensure that you nurture excellent customer relationships.
A happy and valued customer is more likely to be a loyal customer and an excellent source of continuing revenue.
We provide:
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Customer Care tailored in company courses |
Course Overview
Our Customer Care course covers:
- Why everyone should care about excellent customer service
- Identifying who the customers are and what the customers need
- Examples of outstanding customer service (and some examples of bad customer service - What not to do!)
- Managing relationships with customers
- Internal and External customers
- Measuring customer service
- The attitude, skills and knowledge that needed to deliver effective customer service
- Assessing the customer's communication style
- Customer service by phone, letters and email
- Active listening and effective questioning
- Body language and tone of voice
- Solving problems
- Dealing with complaints and challenges from customers
The course has plenty of activities, group work and opportunities to discuss and practice excellent customer service.
Before the course
We send our pre course questionnaires to all delegates attending our Customer Care course. The responses are confidential - We use them to (as much as possible) make sure that the course meets the needs of each delegate.
We also ask delegates to think of examples of good and bad customer service they have received. These experiences are shared with the group over the duration to the course.
After the course
All delegates who have attended our Customer Care course are entitled to six months free telephone and email support after the course.
