This introductory course is for anyone who may want to help another person resolve a personal problem – particularly one that is affecting their ability to work effectively.
You may be a manager, a member of the Human Resources team, or simply someone who needs to help people from time to time.
Using counselling skills effectively can enable you to help an individual:
This course is interactive and provides the opportunity for you to practice using counselling skills in a safe environment, and to also receive constructive feedback.
We ask attendees to bring details of real life situations where counselling skills may have a role to play.
During the course we will also provide you with:
After the course, all delegates are also entitled to six months email support at no additional charge.
List of course sessions
This two day course is divided into 12 sessions:
Managing your counselling work
Read on for more details on each session...
Detailed Course Schedule
There are many ways you can help other people. In this section we will help you understand:
In order to help others to best effect, it is very useful to have a model based on proven techniques. A model is like a roadmap and shows the steps we can take.
Perhaps the best known model for counselling is the Egan three stage model. This has been used extensively by counsellors across the world.
It involves three stages:
In this course we introduce you to this model. We also provide detailed guidance for each stage.
The main aim of counselling is to help the other person find their own solution to any problem or difficulty. However he or she may find it difficult to pinpoint exactly what their problem or difficulty is.
Using the Egan model as a framework we will help you gain skills in:
This is an important aspect of counselling. People will only talk to you if they can trust you. In this section focus in particular on:
Not only do we need to listen, we need to demonstrate we are listening.
This section will help you understand more about:
Transactional Analysis is a very practical approach to human relationships. From your early years you learn to communicate at different times in one of three main ways - “adult” mode, “parent” mode or “child” mode. By choosing the way you communicate with others you can:
The trainers delivering this course are trained in Transactional Analysis. They will help you learn more about the choices you have in the way you communicate.
In many situations, counselling is not a “one-day wonder” – you’ll often work with someone over an extended period.
Through the counselling process the person you are helping may well have their own “action plan”. They will usually need to know from you:
You also need to plan for the time when you will both feel comfortable that the counselling has come to and end. It is certainly not helpful to the other person if you become resentful at counselling help that seems to go on for ever.
We help you handle these issues effectively in a way that is good for you and the person you are counselling.
Burnout is a very real threat to people involved in intensive counselling work.
Anyone can become exhausted. Usually you can recover through adequate rest. Burnout often strikes people who are highly committed to their work: You can only "burn out" if you have been "alight" in the first place!
We help you see ways to protect yourself and remain able to provide positive refreshing assistance to those you want to help.
You’ll probably want to further develop your newly gained counselling skills. We discuss a number of ways you can do this
During the course we provide a framework to develop your own action plan.
This course will give you many ideas about the best way to proceed in counselling.
However you will learn most by the exercises in the course, and by putting your new skills into practice after the course. Effective learning comes from decision, action and reflection. Reflection is the process of thinking about and documenting experiences, thoughts, questions that come to mind as you put the new skills into practice.
Documenting these in a reflective journal forces you to develop your skills. It is many people’s experience that once you have started a journal, you will find it an essential part of your skills development.