Frequently Asked Questions

General Questions

How long have Adelphi Associates been training?
We have been training for about 16 years. All our trainers have at least 10 years experience in training.

Who are your trainers?
You can read about our trainers here.

What courses do you provide?
We provide a range of course in a range of skill areas. For a full course list please go here.

On - Site Course Questions

Do you do on-site courses?
Yes, we provide on-site courses, anywhere in the UK. Click here for more details.

We have provided on-site courses for companies from various industry sectors, from both the public sector and the private sector. Click here for a client list.

How many delegates can attend each on-site course?
We usually provide on-site courses for up to ten people per course - we find that this ensures that the training is effective as it allows for interactivity within the group and between the delegates and trainers. For presentation skills we can provide on-site courses for up to six delegates.

Can you tailor a course to meet my specific business needs?
Yes, we always tailor our on-site courses to match your specific needs. We arrange a meeting before the course at a time and location convenient to you to discuss your requirements. Go here for more details.

What are the on-site course prices?
We are not evasive when it comes to course prices - you can find details of on site course prices here.

Public Course Questions

Do you provide public courses?
Yes, details of our public courses can be found here. We hold public courses at four locations in the UK: London (Heathrow), Deddington (near Oxford), Manchester and Leeds. Further details of locations / dates and prices can be found here.

I am staying overnight while attending a course - Can you tell me of any nearby hotels?
Lists of Hotels near to the training centres can be found here. We ask that delegates book directly with their chosen hotels.

Is there additional work to do in the evening on public courses?
No, there is no additional work to do in the evening.

What is the dress code for public courses?
There is no strict 'dress code' to adhere to. However, we find that most delegates are dressed in clothes that would be termed 'smart casual' when they attend our courses, so this is the mode of dress we recommend.

What times do the courses run from and to?
The courses run from 9.30am to 4.30pm, except for courses at Deddington, which run until 5.00pm. At all courses coffee is served between 9.00 and and 9.30am.

What does the Public Course prices include?
The price is an all-in fee for a single place on one of our public courses.

It includes:

• Pre-course Questionnaires - So we can understand individual delegate requirements and ensure delegates get the most from the course
• Course materials - Each delegate receives:
  • A full colour copy of the course slides
  • A workbook, including course exercises
  • A handbook of reference material to take way
• On the day - Lunch, coffee on arrival, mid-morning and mid-afternoon coffee/tea
• An Adelphi Associates certificate - Please request this from your course trainer
• Unlimited e-mail support from our trainers for the delegate for six months after the course

Booking a course

Public courses

To complete a booking form, please click here.

To view our course schedule, please click here.

Please contact us if you require more information.

On Site Courses

If you would like to arrange an on site course please contact us.

ILM Certificate and Study Membership questions

What exactly is the ILM?
The ILM (The Institute of Leadership and Management) is part of the City and Guilds group. It is an independent body, and the leading UK approving organisation for management and leadership training. The ILM have approved our courses. More details can be found on the ILM web site: www.i-l-m.com

What is the 'ILM certificate and study package' that is offered with some of your courses?
Many of our courses (including Train the Trainer) are approved by the ILM. This means that on attending the course you can receive an ILM certificate and 6 month 'trial' study package. The price of this is £46 (+VAT) per delegate.

What exactly does 'approved by the ILM' mean?
The ILM have reviewed our courses in detail. They have approved the entire course, including our trainers, course material and course delivery. The ILM believe that our course meets their high standards and so they are happy to approve it. The ILM also monitor the course - this means that the ILM approval is always up to date.

What does the 'study membership' provide?
The email / web based studying membership includes:

• Access to LearningZone - An exclusive e-learning portal bringing together 100s of digital learning resources, including:
  • 50 in-depth e-learning modules
  • 300 easy-to-digest essentials
  • 100s of video tutorials
  • Over 200 action tip guides and more
• An electronic copy of ILM's magazine, Edge
• Use of ILM's comprehensive resource centre including 100s of e-books in their digital library, 1000s of e-journals plus suggested reading lists and study guides.
• Access to the ‘Newsroom’,  which provides daily updates on leadership and management issues
• Access to Career development services and a Job Vacancies board
• Advice on writing a CV including a CV review service, plus interview tips.
• Access to discounted  evening events discussing leadership and management

Why do you charge extra for the ILM certificate and study package?
The ILM charge Adelphi Associates £46 + VAT for each certificate and study membership package, and unfortunately we have to pass this charge on.

We do not, however, add to the ILM charge - in fact we subsidise it by absorbing all postage and administration costs. This is so you / your business pay the minimum amount possible.

Can I have the certificate and no study package, or vice versa?
We're afraid not. The ILM issues the study package (also known as trial membership) with the certificate - You cannot have one without the other.

Can I request the ILM certificate after the course?
Ideally the ILM certificate should be requested at the time of booking. We will invoice the ILM fee along with the course place fee.

However, we are able to process requests for the ILM certificate for up to one week after the course has taken place.

If the certificate is requested after the course we need to take immediate payment (either by credit or debit card). Alternatively, delegates may pay cash to the course trainer (we will then issue a receipt).

If more than a week has elapsed from the end of the course we regret that due to ILM registration rules, we cannot register delegates for the certificate.

For on site courses - Can some delegates have the certificate and not others?
Yes, this is fine. Ideally, please let us know in advance of the course which delegates should receive the certificate.

Will I have to do extra work to get the ILM certificate?
No, the course is exactly the same whether you choose the ILM option or not.

When will I get the ILM certificate and study membership?
The ILM procedure for registration involves a number of steps. You can expect to receive your certificate within about 6 weeks of the course date. Studying membership usually starts about 2 to 3 weeks after the course. You will receive an e-mail direct from the ILM with full details.

If I don't have the ILM certificate, can I get a certificate from Adelphi Associates?
Yes, if you would like an Adelphi Associates certificate please ask your trainer when you are on the course. The Adelphi Associates certificate will be posted to you within two weeks of the course date (usually sooner).

Payment Questions

What are your public course prices?
We provide two payment options for you to choose from: "Immediate Payment Price" and "Standard Price".

Standard Price - £665 + VAT
We will invoice you / your organisation at the time of booking. Payment is due within 30 days of the invoice date

Immediate Payment Reduced Price - £615 + VAT
We must receive payment at the time the booking is made. You can:

• Pay by credit card within 48 hours of completing our booking form.
• Post a cheque within 48 hours of completing our booking form.

You can view more information here

Who should I make cheques payable to?
Please make cheques payable to 'Adelphi Associates'. Cheques can be posted to

Adelphi Associates
Elm House
South Newington
Oxon
OX15 4JW

What Credit Cards do you accept?
We accept the following Cards:

• American Express
• MasterCard
• UK Maestro
• Solo
• Visa
• Visa debit/delta
• Visa Electron

Legal and Financial

Full company name:
Adelphi Associates Training & Consultancy Ltd

Registration number:
Registered in England and Wales No. 06550168

Registered Office:
Adelphi Associates, Elm House, South Newington, Oxon, OX15 4JW, UK

VAT Number:
GB 581 4140 56

Terms and Conditions

A printable copy of the Adelphi Associates Terms and Conditions for Public Courses can be found Here

A printable copy of the Adelphi Associates Terms and Conditions for On Site Courses can be found Here