Click the links below for answers to questions about: Adelphi Associates - General Questions On- site Courses Public Courses Booking a Course ILM Certificate and Study Package Payment Terms and Conditions

General Questions How long have Adelphi Associates been training? We have been training for about 15 years. All our trainers have at least 10 years experience in training. Who are your trainers? You can meet our trainers here. What courses do you provide? We provide a range of course in a range of skill areas. For a full course list please go here.

On - Site Course Questions Do you do on-site courses? Yes, we provide on-site courses, anywhere in the UK. Click here for more details. We have provided on-site courses for companies from various industry sectors, from both the public sector and the private sector. Click here for a client list. How many delegates can attend each on-site course? We usually provide on-site courses for up to ten people per course - we find that this ensures that the training is effective as it allows for interactivity within the group and between the delegates and trainers. Can you tailor a course to meet my specific business needs? Yes, we always tailor our on-site courses to match your specific needs. We arrange a meeting before the course at a time and location convenient to you to discuss your requirements. Go here for more details. What are the on-site course prices? We are not evasive when it comes to course prices - you can find details of on site course prices here.

Public Course Questions Do you provide public courses? Yes, details of our public courses can be found here. We hold public courses at four locations in the UK: London (Heathrow), Deddington (near Oxford), Manchester and Leeds. Further details of locations / dates and prices can be found here. I am staying overnight while attending a course - Can you tell me of any nearby hotels? Lists of Hotels near to the training centres can be found here. We ask that delegates book directly with their chosen hotels. Is there additional work to do in the evening? No, there is no additional work to do in the evening. What is the dress code for the training Course? There is no strict 'dress code' to adhere to. However, we find that most delegates are dressed in clothes that would be termed 'smart casual' when they attend our courses, so this is the mode of dress we recommend. What times do the courses run from and to? The courses run from 9.30am to 4.30pm, except for courses at Deddington, which run until 5.00pm. At all courses coffee is served between 9.00 and and 9.30am.

Booking a course Public courses Choose a course and date from our schedule. Send an email to bookings@adelphi-associates.co.uk stating which course you’d like to enrol on. We will then send you a full information pack for the course. OR You may want to immediately book one or more firm places on one of our public courses. If this is the case, please choose a course from the schedule then fill in this booking form and return it to us by fax (0870-199-2408) or post.

ILM Certificate and Study Membership questions What exactly is the ILM? The ILM (The Institute of Leadership and Management) is part of the City and Guilds group. It is an independent body, and the leading UK approving organisation for management and leadership training. The ILM have approved our courses. More details can be found on the ILM web site: www.i-l-m.com What is the 'ILM certificate and study package' that is offered with some of your courses? Many of our courses (including Train the Trainer) are approved by the ILM. This means that on attending the course you can receive an ILM certificate and study package. The price of this is £45 (+VAT) per delegate. What exactly does 'approved by the ILM' mean? The ILM have reviewed our courses in detail. They have approved the entire course, including our trainers, course material and course delivery. The ILM believe that our course meets their high standards and so they are happy to approve it. The ILM also monitor the course - this means that the ILM approval is always up to date. What does the 'study membership' entail? The study membership provides: An electronic copy of ILM's magazine, Edge On-line assessment of team leading skills Career development services  (email/on-line)  Advice on presenting a professional image  (email/on-line)  Use of ILM's comprehensive resource centre including e-books and e-journals Why do you charge extra for the ILM certificate and study package? The ILM charge Adelphi Associates for the certificate and study membership package, and unfortunately we have to pass this charge on. We do not, however, add to the ILM charge - in fact we subsidise it by absorbing all postage and administration costs. This is so you / your business pay the minimum amount possible. Will I have to do extra work to get the ILM certificate? No, the course is exactly the same whether you choose the ILM option or not. When will I get the ILM certificate and study membership? The ILM procedure for registration involves a number of steps. You can expect to receive your certificate within 4 to 6 weeks of the course date. Studying membership usually starts about 2 to 3 weeks after the course. You will receive an e-mail direct from the ILM with full details. If I don't have the ILM certificate, can I get a certificate from Adelphi Associates? Yes, if you would like an Adelphi Associates certificate please ask your trainer when you are on the course. The Adelphi Associates certificate will be posted to you within two weeks of the course date (usually sooner).

Payment Questions What are your public course prices? We provide two payment options for you to choose from: "Immediate Payment Price" and "Standard Price". Immediate Payment Reduced Price We must receive payment at the time the booking is made. You can: Post a cheque with your completed booking form. Post a cheque within 48 hours of faxing a completed booking form. Pay by credit card within 24 hours of faxing or posting a completed booking form. Standard Price We will invoice you / your organisation. Payment is due within 30 days of the invoice date . You can view prices for upcoming courses here Who should I make cheques payable to? Please make cheques payable to 'Adelphi Associates'. Cheques can be posted to Elm House South Newington Oxon OX15 4JW What Credit Cards do you accept? We accept the following Cards: American Express MasterCard UK Maestro Solo Visa Visa debit/delta Visa Electron What does the prices include? The price is an all-in fee for a single place on one of our public courses. It includes : Pre-course Questionnaires Full colour course materials Lunch, coffee on arrival, mid-morning and mid-afternoon coffee/tea Unlimited e-mail support for six months after each course. Wherever practical, we use completed pre-course questionnaires to adapt the course to the needs, businesses and industries of delegates. Additionally we are keen to receive any topics, case studies or questions which we will then incorporate into the training if you wish. We need any such input at least two weeks before the course.

Terms and Conditions A printable copy of the Adelphi Associates Terms and Conditions can be found Here