COURSE DURATION 1 OR 2 Days BROCHURES 1 day Assertiveness Skills Course   PDF Brochure Web Brochure ____________________ 2 day Assertiveness Skills and Conflict Resolution Course   PDF Brochure Web Brochure ASSERTIVENES SKILS - ON SITE COURSE PRICES We can provide our Assertiveness Skills courses anywhere in the UK and Europe. Prices: 1 day from: £1480 2 day from: £2695 Click here for more in-company course pricing information. Click here for more information about our on-site courses. ILM APPROVED The two day course is approved and monitored by the Institute of leadership & Management.

Assertiveness Skills

Dealing with conflict can be difficult. Saying 'yes' can often seem much easier than saying 'no'. Unfortunately, attempting to 'keep the peace' can cause an individual to feel demoralised and demotivated.

On the other hand, outright aggression and rudeness is inappropriate and impacts negatively on a workplace.

Contrary to what some people believe, assertiveness is not a skill that you are either born with or not - It is a behaviour that can be learnt.

Our Assertiveness skills course will help even the most timid or outspoken of your staff to assert themselves in the appropriate manner - In other words, to get their message across clearly and confidently without causing offence.

We offer two course lengths - Choose from:

	1 Day 'Assertiveness Skills' tailored in company course
	2 Day 'Assertiveness Skills & Conflict Resolution' tailored in company course

To discuss which of the above options would best suit your business, please contact us.

Course Overview

Both the 1 day and 2 day Assertiveness Skills courses will enable delegates to:

• Recognise passive, assertive and aggressive behaviour in themselves and others
• Understand the importance of communication styles
• Use a range of methods for managing different types of behaviour
• Say 'no' without causing offence
• Listen and question effectively
• Behave assertively when other behave aggressively
• Know when and how to compromise
• Handle provocation appropriately

The 2 day Assertiveness and Conflict Resolution course covers all the above and gives extra coverage to handling conflict in the workplace.

See the brochures (above left) for more details.

Before the course

We send our pre course questionnaires to all delegates attending our Assertiveness Skills courses. The responses are confidential - We use them to (as much as possible) make sure that the course meets the needs' of each delegate.

After the course

All delegates who have attended our Assertiveness Skills course are entitled to six months free telephone and email support after the course.